The majority of cryptocurrency discussion boards are quite harsh. If you pose a simple question, someone will advise you to look it up in Google. If you acknowledge an error, you will be ridiculed. If you express another point of view, then, inevitably, you will have altercations with unknown people who insult you.
It is not like that at CoinMinutes. Queries receive honest answers. Various viewpoints can exist side by side. Beginners are not considered fools by whom trying to learn. The digital currency market is complicated enough without people making you feel stupid if you ask questions.
Why a Welcoming Discussion Space is Necessary in Crypto
Curious people will be killed by a hostile community before their curiosity can grow. A person signs up to a community, asks a question about wallet security or gas fees, which is out of their ignorance, and as a result, gets heavily criticized. They do not post again. They either leave the crypto world altogether or make avoidable mistakes as they progress because they don't know how to seek help.
That is a loss for everyone. Those beginners might have been able to see the issues that the experienced users overlook. They could have asked questions that ten other people who were silent and wondered the same didn't realize. They may have become valuable contributors six months down the line. But hostile replies kill this potential straight away.
Also, alternative points of view result in better decisions. If everyone is in agreement that Bitcoin is going to reach $100k, nobody will question that assumption. However, when a person respectfully disagrees and gives reasons why he thinks it will drop, everyone has to take a deeper look at their views. Thus, you end up with more rational and better-informed opinions rather than simply following the crowd and ignoring the signs.
This is only true if the disagreement is not taken to personal attacks.
According to research conducted in 2024 by the Blockchain Education Network, 68% of the people interested in crypto, but not actively involved in online communities, indicate that they find these communities "intimidating or hostile."
This is almost the entire population of potential learners who just watch from the sidelines because the social environment is not welcoming to them. We consider that the issue can be solved through improved community design.
A friendly community encourages questions and respectful debate, helping everyone learn and contribute.
CoinMinutes' Approach to Fostering Open and Respectful Dialogue
We classify discussions according to skill level and topic. It seems straightforward, but this completely changes the way people interact.
Newbies have certain areas where their basic questions are taken for granted and encouraged. There is no showing off of advanced knowledge there. Nobody is behaving impatiently while explaining basics. Everybody in that place is either a learner or a helper. Questions like "What's a private key?" or "How do I buy my first crypto?" receive detailed and friendly explanations instead of being met with indifferent looks.
Experienced users obtain their own areas to talk about complicated topics without having to constantly go back and explain basics. You can discuss MEV strategies, ZK-rollup implementations, or DeFi protocol risks without someone interrupting to ask that gas fees be explained. Both groups are winners as conversations are at their level of knowledge.
Separating topics helps to maintain order. DeFi talks are held in DeFi channels. NFT chats are in NFT rooms. Security issues are discussed in security forums. When you are in need of certain information, you quickly come across the right discussions instead of having to dig through mixed topics or unrelated threads.
Tools and Features That Facilitate Welcoming Discussions
Anonymous posting transformed the way people share their tough experiences on our platform. For example, a person is scammed by a phishing email, loses money, and wants to warn others but is embarrassed about falling for it. So, they post anonymously. Thus, the warning reaches all the people who need it, no one is ridiculed for their mistake, and the community gets educated without any member being publicly humiliated. In the end, everyone benefits.
We automatically filter slurs and extreme language. Posts with words that are on the flagged list are located before they are published. Thus, you do not see these posts at all. The moderators receive the notification to check the account. This helps to prevent the discussion from going toxic until we can intervene manually. Prevention is always better than cure.
Discussion threading allows follow-up of conversation even if they are complicated. One question could have five different possible answers. Each answer has its own thread. You follow the ones that catch your interest and ignore the others. No one is scrolling through 200 chronological replies trying to find the relevant parts. You get to see what you are interested in immediately.
Upvoting helps to bring useful content to the surface without any manual work. In the end, good answers are the ones that are most visible in discussions. Off-topic stuff goes to the bottom of the thread. So, without any moderator intervention, you are the first to see helpful information. The community itself is the one which identifies and elevates the valuable contributions.
Ensuring Ongoing Improvement and Inclusivity
Monthly we do user surveys, with simple questions: What went well this month? What made you feel frustrated? What made you feel uncomfortable? What should we change? We go through each and every response and publish the summaries reflecting what we have heard. People notice that their feedback is really valuable and has an influence on real decisions.
Once users notice problems, changes are very rapid. In fact, last August our channel descriptions were criticized by users for being too technical and that newcomers were getting more and more confused. Based on that feedback, we changed the whole text into plain language in less than a week. No committees, no waiting, just instant reaction to genuine issues.
We analyze the participation patterns in our debates every quarter. Are women participating as much as men? Are non-English speakers engaging as much as English speakers? Do beginners stay or leave after one visit? The figures can uncover the issues that the subjective impressions cannot. We follow everything up with data and make changes accordingly.
Also, we hire the services of accessibility consultants since screen readers, correct color contrast, and keyboard navigation are not some optional extras. They are the necessities for real inclusivity. If a person with disabilities is not able to fully participate, then we have not created a truly welcoming space.
We give transparency reports every six months which provide the full picture of everything: the number of bans and the reasons for them, the number of removed posts, the number of filed and resolved reports, the changes in policies that we made. Public accountability is a deterrent to moderator abuse and ensures that community standards are clear to everyone.
User feedback, participation data, and accessibility features help make the community more welcoming and fair for everyone.
The Positive Impact of Welcoming Crypto Conversations
Our figures for participation lay bare the truth of the matter. The time between the beginning of 2024 and today has seen active participation going up by a staggering 300% or more. "Questions asked" and "questions answered" have become twice as frequent, while the number of heartfelt discussions in all topics and at all experience levels has also increased.
The user retention was completely revamped. The statistics at the beginning of last year showed that 60% of new users did not return after their first visit. At present, that figure has been reduced to a quarter. Users come back because they get good experiences, not terrible ones, which forcibly make them stay away from the platform.
Basically, knowledge to be shared is always around. Someone asked about hardware wallets last October. Seventeen people answered that with detailed comparisons, their personal experiences and security tips, which, in the light of their long-term usage, could be trusted. This discussion has been looked at more than 12,000 times and has helped hundreds in choosing the right way to secure their crypto.
Warning signals from the community regarding scams have never been more effective. Last May, a suspicious airdrop was the situation. Users alerted us in our security channel about it within a few minutes of its appearance. We, therefore, made this alert the most visible. While it is said that this scam caused a $2 million loss to several people on other platforms that are not similarly protected by the community, no one from our community was affected.
Conclusion
Cryptocurrency is already a difficult situation without the presence of toxic communities aggravating it. We designed CoinMinutes to be a community of respect, with well-defined rules, and active moderation, as we consider that acquiring knowledge is more efficient in friendly environments. The outcomes are very clear - a higher number of people engaging, learning, supporting each other, and creating together.
Friendly environments are not the result of a chance occurrence. They require constant effort and real commitment. We are committed to making that effort because Cryptocurrency Market is too important to be inaccessible to a few.
The majority of cryptocurrency discussion boards are quite harsh. If you pose a simple question, someone will advise you to look it up in Google. If you acknowledge an error, you will be ridiculed. If you express another point of view, then, inevitably, you will have altercations with unknown people who insult you.
It is not like that at CoinMinutes. Queries receive honest answers. Various viewpoints can exist side by side. Beginners are not considered fools by whom trying to learn. The digital currency market is complicated enough without people making you feel stupid if you ask questions.
Why a Welcoming Discussion Space is Necessary in Crypto
Curious people will be killed by a hostile community before their curiosity can grow. A person signs up to a community, asks a question about wallet security or gas fees, which is out of their ignorance, and as a result, gets heavily criticized. They do not post again. They either leave the crypto world altogether or make avoidable mistakes as they progress because they don't know how to seek help.
That is a loss for everyone. Those beginners might have been able to see the issues that the experienced users overlook. They could have asked questions that ten other people who were silent and wondered the same didn't realize. They may have become valuable contributors six months down the line. But hostile replies kill this potential straight away.
Also, alternative points of view result in better decisions. If everyone is in agreement that Bitcoin is going to reach $100k, nobody will question that assumption. However, when a person respectfully disagrees and gives reasons why he thinks it will drop, everyone has to take a deeper look at their views. Thus, you end up with more rational and better-informed opinions rather than simply following the crowd and ignoring the signs.
This is only true if the disagreement is not taken to personal attacks.
According to research conducted in 2024 by the Blockchain Education Network, 68% of the people interested in crypto, but not actively involved in online communities, indicate that they find these communities "intimidating or hostile."
This is almost the entire population of potential learners who just watch from the sidelines because the social environment is not welcoming to them. We consider that the issue can be solved through improved community design.
CoinMinutes' Approach to Fostering Open and Respectful Dialogue
We classify discussions according to skill level and topic. It seems straightforward, but this completely changes the way people interact.
Newbies have certain areas where their basic questions are taken for granted and encouraged. There is no showing off of advanced knowledge there. Nobody is behaving impatiently while explaining basics. Everybody in that place is either a learner or a helper. Questions like "What's a private key?" or "How do I buy my first crypto?" receive detailed and friendly explanations instead of being met with indifferent looks.
Experienced users obtain their own areas to talk about complicated topics without having to constantly go back and explain basics. You can discuss MEV strategies, ZK-rollup implementations, or DeFi protocol risks without someone interrupting to ask that gas fees be explained. Both groups are winners as conversations are at their level of knowledge.
Separating topics helps to maintain order. DeFi talks are held in DeFi channels. NFT chats are in NFT rooms. Security issues are discussed in security forums. When you are in need of certain information, you quickly come across the right discussions instead of having to dig through mixed topics or unrelated threads.
Tools and Features That Facilitate Welcoming Discussions
Anonymous posting transformed the way people share their tough experiences on our platform. For example, a person is scammed by a phishing email, loses money, and wants to warn others but is embarrassed about falling for it. So, they post anonymously. Thus, the warning reaches all the people who need it, no one is ridiculed for their mistake, and the community gets educated without any member being publicly humiliated. In the end, everyone benefits.
We automatically filter slurs and extreme language. Posts with words that are on the flagged list are located before they are published. Thus, you do not see these posts at all. The moderators receive the notification to check the account. This helps to prevent the discussion from going toxic until we can intervene manually. Prevention is always better than cure.
Discussion threading allows follow-up of conversation even if they are complicated. One question could have five different possible answers. Each answer has its own thread. You follow the ones that catch your interest and ignore the others. No one is scrolling through 200 chronological replies trying to find the relevant parts. You get to see what you are interested in immediately.
Upvoting helps to bring useful content to the surface without any manual work. In the end, good answers are the ones that are most visible in discussions. Off-topic stuff goes to the bottom of the thread. So, without any moderator intervention, you are the first to see helpful information. The community itself is the one which identifies and elevates the valuable contributions.
Find More Information:
How CoinMinutes Ensures Compliance with Global Publishing Standards
CoinMinutes Vision for the Future of Crypto Media
Ensuring Ongoing Improvement and Inclusivity
Monthly we do user surveys, with simple questions: What went well this month? What made you feel frustrated? What made you feel uncomfortable? What should we change? We go through each and every response and publish the summaries reflecting what we have heard. People notice that their feedback is really valuable and has an influence on real decisions.
Once users notice problems, changes are very rapid. In fact, last August our channel descriptions were criticized by users for being too technical and that newcomers were getting more and more confused. Based on that feedback, we changed the whole text into plain language in less than a week. No committees, no waiting, just instant reaction to genuine issues.
We analyze the participation patterns in our debates every quarter. Are women participating as much as men? Are non-English speakers engaging as much as English speakers? Do beginners stay or leave after one visit? The figures can uncover the issues that the subjective impressions cannot. We follow everything up with data and make changes accordingly.
Also, we hire the services of accessibility consultants since screen readers, correct color contrast, and keyboard navigation are not some optional extras. They are the necessities for real inclusivity. If a person with disabilities is not able to fully participate, then we have not created a truly welcoming space.
We give transparency reports every six months which provide the full picture of everything: the number of bans and the reasons for them, the number of removed posts, the number of filed and resolved reports, the changes in policies that we made. Public accountability is a deterrent to moderator abuse and ensures that community standards are clear to everyone.
The Positive Impact of Welcoming Crypto Conversations
Our figures for participation lay bare the truth of the matter. The time between the beginning of 2024 and today has seen active participation going up by a staggering 300% or more. "Questions asked" and "questions answered" have become twice as frequent, while the number of heartfelt discussions in all topics and at all experience levels has also increased.
The user retention was completely revamped. The statistics at the beginning of last year showed that 60% of new users did not return after their first visit. At present, that figure has been reduced to a quarter. Users come back because they get good experiences, not terrible ones, which forcibly make them stay away from the platform.
Basically, knowledge to be shared is always around. Someone asked about hardware wallets last October. Seventeen people answered that with detailed comparisons, their personal experiences and security tips, which, in the light of their long-term usage, could be trusted. This discussion has been looked at more than 12,000 times and has helped hundreds in choosing the right way to secure their crypto.
Warning signals from the community regarding scams have never been more effective. Last May, a suspicious airdrop was the situation. Users alerted us in our security channel about it within a few minutes of its appearance. We, therefore, made this alert the most visible. While it is said that this scam caused a $2 million loss to several people on other platforms that are not similarly protected by the community, no one from our community was affected.
Conclusion
Cryptocurrency is already a difficult situation without the presence of toxic communities aggravating it. We designed CoinMinutes to be a community of respect, with well-defined rules, and active moderation, as we consider that acquiring knowledge is more efficient in friendly environments. The outcomes are very clear - a higher number of people engaging, learning, supporting each other, and creating together.
Friendly environments are not the result of a chance occurrence. They require constant effort and real commitment. We are committed to making that effort because Cryptocurrency Market is too important to be inaccessible to a few.